Helping your staff help themselves
However, simply providing answers and solutions for your staff impairs their ability to grow and develop their leadership and problems solving skills. A better idea may be to help them find the answers themselves by posing a few probing questions.
- “Can you explain more about this situation?”
- “Have you experienced a similar situation in the past?”
- “How have we handled this in the past?”
- “Based on your experience, what do you suggest we do here?”
I believe in developing employees to their fullest potential, but one rule I have always lived by is “don’t just bring me the problem, bring me a solution”. The long-term payoff: Employees learn how to handle similar situations in the future – without your help.